Course Overview

Conflict resolution is a critical skill for care workers, as it allows them to handle challenging situations professionally and maintain a harmonious environment for both themselves and those in their care. This overview covers the foundational knowledge and practical skills that care workers need to effectively manage conflicts with clients, families, and colleagues.

By the end of the course, learners will:

Identify common sources and types of conflict.
Explain the impact of unresolved conflict.
Apply effective communication techniques.
Use de-escalation strategies
Implement structured conflict resolution steps.
Demonstrate self-awareness
Set and maintain professional boundaries.
Identify when to seek support or mediation

Learning Outcomes

This can include a variety of tasks, such as:

Understanding Conflict
Communication in Conflict Situations
Communication Models for Conflict Resolution
Recognizing Behavioural Patterns and Warning Signs
Environmental and Procedural Factors in Conflict Situations
Strategies and Legal Considerations
Post-Conflict Support and Debrief

Assessment

The online assessment is taken on completion of the training material. You will be asked 20 multiple choice questions with a pass mark of 100%. The answers are marked automatically so you will instantly know whether you have passed. If you don’t pass don’t worry! You can take the test as many times as you need with no extra charge.

Conflict Resolution for Care Workers

Course Overview

Learning Outcomes

Assessment

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