Introduction to Conflict Management and Resolution

The learners will gain an understanding of conflict and how it is managed, resolved and avoided.

Upon completion of this course, you will have a good understanding of:

• Collaborating
• Competing
• Avoiding
• Accommodating
• Compromising
• Conflict Management Personality Types
• Thinking vs. Feeling
• Judging vs. Perceiving
• How to manage conflict
• What Is conflict resolution
• How to resolve a conflict
• The conflict resolution process
• Types of conflict resolution skills

The online assessment is taken on completion of the training material. You will be asked 20 multiple choice questions with a pass mark of 80%. The answers are marked automatically so you will instantly know whether you have passed. If you don’t pass don’t worry! You can take the test as many times as you need with no extra charge.