1. Your cooling-off period
You have a statutory 14-day cooling-off period, starting on the date you enrol. During this period you can cancel your enrolment by contacting our finance team (see section 5).
2. Cancellation fee
If you cancel your enrolment during the cooling-off period, a course cancellation fee of £100 applies. The rest of the fees you have paid are refunded, subject to section 3.
3. If you have used course materials
If you have accessed or used course materials during the cooling-off period, we may make a proportionate deduction from your refund to reflect that use.
4. After the cooling-off period
Once the cooling-off period has ended, course fees are not refunded unless exceptional circumstances apply, as determined by the College.
5. How to request a cancellation or refund
Email our finance team at finance@inspirecollegeoflearning.com, giving:
- your full name and student number (if you have one)
- the course you enrolled on
- the reasons for your cancellation
6. How and when refunds are paid
Refunds are made using the same payment method you used for the original payment, unless you ask us to use a different method. We aim to pay approved refunds within 14 days of receiving your cancellation request.
7. If we cancel or change a course
In the unlikely event that we cancel a course you have enrolled on, we will offer you a suitable alternative or a refund, as described in our Terms and Conditions.
Questions about this policy? Contact our finance team at finance@inspirecollegeoflearning.com. Your statutory rights are not affected.