Level 2 Communication Skills

The Level 2 Communication Skills Training Course is designed to help learners develop the practical communication skills needed to interact clearly, confidently and professionally in the workplace and everyday situations. Effective communication is an essential skill across almost every industry. The ability to listen carefully, communicate information clearly, understand non-verbal signals and adapt communication to different people and situations can support stronger working relationships, better teamwork and improved customer and service-user experiences.

Why this Training Matters for your Organisation

Providing staff with an appropriate understanding of the principles of effective verbal, non-verbal and written communication helps them develop greater awareness of how tone, body language, active listening and different communication styles can influence how messages are delivered, received and understood.

Who Should Attend

This course is suitable for:

• Understand the key principles of effective communication
• Recognise different forms of verbal, non-verbal and written communication
• Apply active listening techniques
• Identify common barriers to effective communication
• Communicate information more clearly and professionally
• Recognise the importance of body language and tone
• Adapt communication approaches to different people and situations
• Understand how effective communication supports teamwork and professional relationships
• Give and receive feedback more effectively
• Apply communication skills confidently within the workplace

• Plan messages: Identify purpose, audience, channel and required action.
• Listen and clarify: Use appropriate questions, paraphrasing and checks of understanding.
• Write clearly: Create useful emails, messages and handovers.
• Communicate inclusively: Adapt format and pace without making assumptions about people.
• Manage difficulty: Give constructive feedback, set boundaries and escalate appropriately.

For your starting task, recall an ordinary misunderstanding without recording confidential details. Write what the sender intended, what the receiver understood and what might have made the difference clearer.

Students complete a 20-question multiple-choice evaluation at the conclusion of the course. A pass mark of 80% is needed, and marks are automatically provided with quick feedback. There is no maximum on how many times the assessment can be repeated to accomplish a pass, with no extra charge.

Team and Company Bookings

Considering training numerous employees? Organisations can use a company account to register employees.

Enrol an Individual / Book for your Team

• Enrol now for individual access.
• Book for your team to support organisation-wide Level 2 Communication Skills Training Course